The products in the online store are sold by Tamrex Oy (Business ID 0765118-0). We deliver products only to adults. Products are not delivered to Åland or outside the borders of Finland. Product prices include VAT. We only accept euros as the payment currency. We reserve the right to change prices and delivery charges. By accepting these terms, the customer confirms that they have read, accepted and comply with them.
1. Scope and validity of the terms
These terms of use for the Tamrex Oy (hereinafter the seller) online store (hereinafter the terms) apply to all persons (hereinafter the customer) who use the online store at www.tamrex.fi / tamrex.eu/fi and order products and services from the online store (hereinafter the products) by entering into a sales agreement for the purchase of goods from the online store.
By accepting these terms, the customer confirms that they have read, accepted and comply with them. The order submitted by the buyer constitutes a sales agreement between the seller and the customer.
2. Ordering
Products are ordered at tamrex.fi / tamrex.eu/fi. The price and availability of goods may change without prior notice. If the customer has placed an order before a price change, the price applicable at the time of ordering shall apply. Prices in the online store are in euros and include VAT.
All orders are confirmed by email. Receiving an order confirmation requires providing a correct email address when placing the order.
The customer agrees to the delivery terms valid at the time of each order.
The seller has the right to cancel a sales agreement made through the online store and not deliver the ordered products or provide the service in the following cases:
- the products are out of stock
- the price or features of the product have been stated incorrectly in the online store due to a system error or human error.
The seller will notify the customer of the cancellation of the agreement as soon as possible, either by telephone or email. If the customer has already paid for the products ordered, the seller will refund the purchase amount as soon as possible, but no later than within 14 days.
You can change the quantity of products in the shopping cart, and it is also possible to add other products to the cart. You can order goods by selecting a suitable payment and delivery method. Before ordering, please review the online store's terms of use and, if you accept them, confirm this by ticking (X) the terms.
Confirm the order and complete all required fields. In the online store, the customer can register as a regular customer or make a one-time purchase without registering. Care must be taken when placing an order, as the fast and problem-free delivery of the ordered products depends on the information provided. A sales agreement is deemed to have been concluded when the amount stated in the order confirmation has been paid to the seller. The seller does not deliver unpaid orders.
3. Order confirmation
We will send an order confirmation by email to the email address provided by the customer. Please check your email spam folder if the order confirmation is not visible in your inbox after successful payment.
4. Payment methods
Products and their delivery charges are paid for when placing the order.
ONLINE BANK PAYMENTS
Payment buttons from most Finnish banks are available as payment methods. You can pay using the payment buttons of Aktia, Danske Bank, Nordea, OP, POP Bank, S-Bank, Savings Bank, OmaSp and Ålandsbanken.
Select Pay by online bank as the payment method, after which you can select your own bank and complete the payment in your online banking service. After completing the payment, the online store will send you an order confirmation by email. If the confirmation is not visible in your inbox, please also check your spam folder. All order and customer information processed in the Tamrex online store is treated as confidential information. An encrypted communications channel with the banks ensures the security of the customer's personal and banking information, and the online store does not have access to this information. Montonio Finance acts as the payment service provider for online bank payments, and the payment recipient is Tamrex Ohutuse OÜ (the parent company of the Tamrex Group in Estonia), which forwards the payment to Tamrex Oy.
MOBILE PAYMENTS
Google Pay and Apple Pay are available as mobile payment methods. Stripe acts as the payment intermediary for mobile payment methods.
CREDIT CARD PAYMENTS
In our online store, you can also pay with the most common credit cards, such as Visa and Mastercard. Select Card Payment as the payment method. Stripe provides the payment processing service for credit card payments. The online store uses the international Verified by Visa and MasterCard SecureCode authentication services.
5. Cancellation of the sales agreement
The customer has the right to cancel an order after paying for the products, but before the order has been dispatched, at no additional cost. Cancellation must be made as soon as possible in writing by email to verkkokauppa@tamrex.fi
6. Delivery methods and delivery charges
The following delivery methods and charges are available in the online store:
- Collection from a TAMREX store €0 (Tampere Lielahti, Tampere Nekala, Hämeenlinna, Pori, Porvoo, Turku, Lahti, Espoo, Vantaa, Lappeenranta, Oulu, Kotka)
- Posti parcel locker €6.90
- Collection from the nearest Matkahuolto / PostNord point €7.90
- Home delivery €15.90
- Delivery charges include postage and packaging costs.
Collection from a Tamrex store
When you select "Collection from store" as the delivery method, you can collect the products you ordered directly from your selected Tamrex store after receiving a text message notifying you that the order is ready for collection. Please note that orders for store collection are also delivered from our central warehouse to the stores and cannot be collected before you have received the collection notification.
Posti parcel locker
We deliver orders as parcels for the recipient to collect from the selected Posti parcel locker. The free storage period at Posti and in parcel lockers is 7 days. The recipient will receive an arrival notification by text message and, if necessary, a reminder by email.
Collection from Matkahuolto / PostNord
We deliver orders as parcels for the recipient to collect from the nearest Matkahuolto collection point. The free storage period is 7 days. The recipient will receive an arrival notification by text message or email.
Home delivery
We deliver orders to businesses or households. The carrier will notify you in advance by text message of the upcoming delivery, after which a more precise delivery date can be agreed separately.
Check store opening hours here.
7. Delivery time
The delivery time for products in stock is approximately 3–5 business days. Exceptions are fire extinguishers, with a delivery time of approximately 7 business days, and custom earplugs, with a delivery time of approximately four weeks from taking the impressions. If a product is not in stock, the seller will contact the customer to determine the delivery time. Orders are delivered from Tamrex's central warehouse, and not all online store products may be immediately available in stores.
The seller is not responsible for delays in the delivery of goods or misunderstandings if they are caused by inaccuracies or omissions in the information provided by the customer when placing the order. If an order is not collected by the customer and is returned to the sender, the seller may resend the order if the customer pays the postage costs for the new delivery. Delivery charges for uncollected orders will not be refunded.
8. Right of withdrawal
Consumer customers have a 14-day right of withdrawal from the time they receive the parcel, subject to certain exceptions. The right of withdrawal does not apply to goods manufactured or modified according to the customer's requirements, such as printed and embroidered products, printing and embroidery labels, and products cut to a specified length. The right of withdrawal means that products may be returned within 14 days without stating a reason. The product must be unused, packed in its original packaging, and be unused and fit for resale in order for the product price to be refunded. Some products cannot be returned for health or hygiene reasons if the sales packaging has been opened. Such products include underwear, socks, creams, earplugs, respirators, first aid and plaster packs.
Gifts given during campaigns cannot be exchanged later. It is not possible to change the size, colour, model, etc. of a gift product. If the customer returns a product received with a campaign gift, the gift product must also be returned. If the gift product is no longer completely unused, it cannot be returned, and the seller will deduct the value of the gift from the amount to be refunded.
Consumer customers may return or exchange products free of charge as customer returns. See return instructions here.
We do not accept returns more than 14 days after delivery. Once the return has been accepted, we will deliver the agreed replacement product, or in cases of return only, the money will be refunded to the customer after the return has been received and processed.
Business customers may contact our customer service regarding order-related matters: verkkokauppa@tamrex.fi. Free returns do not apply to business customers; the ordering company is responsible for any return costs.
Tamrex Oy retains ownership of the product until it has been paid for in full.
9. Problems during transport and with defective products
If a product is lost during transport, damaged, or the customer has received the wrong product, the customer must immediately notify us of the error by email at verkkokauppa@tamrex.fi.
Notification of an incorrect delivery or defective product must be made within 14 days of receiving the product. If the parcel has been damaged during transport, a complaint must be made immediately to the carrier.
Problems caused by normal wear and tear, incorrect use of the product, or failure to follow care instructions do not entitle the customer to make a complaint. In unclear cases, products subject to a complaint will be sent to the manufacturer, so processing usually takes 1–3 weeks.
If there is a clear manufacturing defect, we will deliver a replacement product as soon as possible.
We reserve the right to change our delivery terms and other information on the website. The customer must review the delivery terms valid at the time before placing an order.
Tamrex Oy processes all customer information in complete confidence.
The prices shown in the online store include VAT of 25.5%.